At Urbethh, we strive to ensure you are completely satisfied with your purchase. If, for any reason, you wish to return an item, please review our return policy below.

Return Conditions
Time Frame: Returns must be initiated within 30 days from the date of delivery.
Condition: Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges.

Return Process
Refund can be initiated within 2-3 days once initiated.
Return can be done within 5-6 days once product is received.

Notification: To initiate a return, please contact our customer service team at [urbethh@gmail.com] with your order details and reason for return.
Video Requirement: As part of the return process, we require a parcel opening or unboxing video that clearly shows the item's condition upon arrival. Please ensure the video is sent to our email (urbethh@gmail.com) before sending the item back.
Approval: Once we receive your email and review the video, we will provide you with instructions on how to proceed with the return.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refund/Exchange: Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund or exchange.
Non-returnable Items
Please note that certain items are non-returnable, including:
Gift cards
Clearance sale items
Personalized or customized items

Exchanges
If you need to exchange an item for a different size or color, please follow the return process stated above. Exchanges are subject to item availability.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photographic evidence so we can resolve the issue promptly.

Contact Us
For further assistance with returns or exchanges, please don't hesitate to contact us at [urbethh@gmail.com].